At Second Truck Parts, we stand behind the quality and reliability of our used heavy-duty truck parts. Our commitment to customer satisfaction extends to providing clear and transparent warranty terms to ensure your confidence in every purchase.
Warranty Coverage: Most of our products come with a 90-day warranty, starting from the date of purchase. This warranty covers defects in materials and workmanship under normal use and service. We want you to have peace of mind, knowing that your investment in our truck parts is backed by our commitment to quality.
Warranty Exclusions: While our warranty covers a broad range of situations, there are certain exclusions to be aware of:
- Damage resulting from accidents, misuse, or negligence.
- Parts that have been altered, modified, or tampered with.
- Normal wear and tear from regular use.
- Improper installation or maintenance.
Making a Warranty Claim: If you encounter an issue covered by our warranty, follow these steps to initiate a claim:
- Contact Us: Reach out to our customer service team at support@secondtruckparts.com or call us at +1 (877) 898-0737.
- Provide Information: Please have your order number and details about the issue ready. Describe the problem and provide any necessary documentation, such as photos.
- Evaluation: Our team will evaluate the claim and guide you through the next steps, which may include returning the defective part.
Shipping Costs: While the warranty covers the replacement or repair of the defective part, the customer is responsible for shipping costs associated with returning the item. Second Truck Parts does not cover shipping fees for warranty claims.
Terms and Conditions:
- Warranty coverage is non-transferable and applies only to the original purchaser.
- Our warranty is void if the product is installed by an unauthorized party.
- Second Truck Parts reserves the right to either repair or replace the defective part at its discretion.
Thank you for choosing Second Truck Parts. Our warranty is a testament to our commitment to providing reliable and quality used heavy-duty truck parts. If you have any questions or need assistance, feel free to contact us.