Terms of service

At Second Truck Parts, we understand that circumstances may lead you to reconsider your purchase. Please review our cancellation policy for various purchase options:

1. Standard Orders:

   • If you wish to cancel a standard order, please contact our customer service department as soon as possible.
   • Orders can be canceled within 24 hours of purchase without incurring any cancellation fees.
   • Cancellation requests after 24 hours may be subject to a restocking fee, depending on the processing stage.

2. Custom Orders or Special Requests:

   • Custom or special orders may be subject to a non-refundable deposit.
   • Cancellation requests for custom orders must be made within 24 hours of placing the order.
   • After 24 hours, cancellations may not be possible, and the deposit may be retained.

3. Freight/Oversize Shipments:

   • Freight or oversize shipments may have specific cancellation terms.
   • Please contact our customer service department promptly to discuss the cancellation of freight or oversize orders.
   • Cancellation requests for freight shipments may result in charges, especially if the shipment is already in transit.

4. Free Shipping Promotions:

   • Orders that qualified for free shipping may incur shipping charges upon cancellation, especially if the item has shipped.
   • For cancellations before shipment, no additional charges will apply.

5. Canada and International Shipments:

   • Cancellation requests for Canada and international shipments must be made within 24 hours of placing the order.
   • After 24 hours, cancellations may not be possible, and additional charges may apply.

6. Damaged Shipments:

   • If a shipment arrives damaged, please report it within 24-48 hours.
   • Cancellation requests related to damaged shipments should be coordinated with our customer service department.

7. Refused Shipments:

   • If you choose to refuse a shipment, contact us in advance to arrange for the refusal.
   • Refused shipments may incur return shipping charges and initial shipping charges, which will be deducted from the refund.

Please note that the specific terms and conditions of cancellation may vary based on the type of order and its processing stage. We strive to accommodate your needs and provide the best possible customer service. Contact our customer service department at support@secondtruckparts.com for any cancellation inquiries or assistance.