Refund policy
Your satisfaction comes first at Second Truck Parts. You may return any purchased part within 30 days of delivery for a refund, subject to the terms below.
Before you ship anything
Contact us at support@secondtruckparts.com or (877) 898-0737, or use the Return Request form, to receive a Return Authorization (RA) number. Returns without a valid RA number cannot be accepted. For small-package items we can provide a prepaid return label in many cases.
Return conditions
- Returns must be requested within 30 days of receipt.
- Items must be uninstalled, undamaged, and in the same condition and packaging in which they arrived.
- Parts that have been installed, modified, or disassembled cannot be accepted.
- Every part is listed by brand, manufacturer part number, and condition (new, remanufactured, or used, as stated on the listing). Please verify part numbers before ordering — our free Verify Fitment service exists exactly for this.
- Special-order items and electronic components are non-refundable. If an item on your order is non-refundable, you will be notified and asked to authorize it before the order is processed.
- Original shipping charges are not refundable.
Restocking fee
Returns are subject to a 20% restocking fee. The fee may be waived when the return is due to our error (wrong item shipped, or an item that arrived defective or damaged).
Refund timing
Once your return arrives and passes inspection, your refund is issued within 48 hours to the original payment method. Your bank may take additional days to post it.
Damaged or defective arrivals
Report shipping damage within 24–48 hours of delivery and keep all packaging — we may request photos for the carrier claim. Defective and damaged items are handled at no cost to you.
Contact
Second Truck Parts · 2212 Smokey Park Hwy #106, Candler, NC 28715
(877) 898-0737 · support@secondtruckparts.com · Monday–Friday, 8:00 AM–8:00 PM ET